Orders and Returns
Can I place my order over the phone?
We are not taking any orders over the phone as of now, so all orders must be placed through the website.
Where can I find my order details?
You will find 'My Orders' button in the left-hand side toolbar when you sign in to your account. Click on it to view existing and previous orders detail.
How do I add products into My Wish list?
Sign in and browse the products, you will have option to add the products into “My Wishlist” by clicking green Heart Button. Once you are in “My Wishlist”, you will find a 'Add to cart” button on the right-hand side of the page. Click on it, and product will be added to “My Cart”.
How do I save my regular shopping list?
Sign in and browse the products, you will have option to add the products into “Quick Order” by clicking on “Red Star” button. Once in your “Quick Order”, it’s saved as your shopping list. You will able to add the products into “My Cart” from the Quick Order list.
How do I know if I placed my order correctly?
When you've successfully completed an order, an order confirmation page will be displayed as well as a confirmation email containing your order details will be sent.
How can I print my order?
Go to “My Account” and click on “My Orders”, find the order you’d like to print, click the “View Order” button. This will show the details of your order which includes the list of products and grand total. Then click the “Print Order” button located on the top of the order detail.
How do I make changes to my order?
Once order is placed you can call customer service team at 1844 FRESHIB before the cut off time (24 hours before delivery time) to cancel your order and replace with new order.
How do I cancel an order?
Once order is placed you can call customer service team at 1844 FRESHIB before the cut off time (24 hours before delivery time) to cancel order. If you call after cut off time late cancellation fees of $15 will apply.
Can I reorder a previous order?
Yes you can, and it will save you time too. Just follow these steps:
- Sign in to your account and click on the 'My Orders' tab.
- Find the order you wish to reorder
- Check out the order and select your delivery time.
How can I get a copy of my receipt?
Your delivery driver will hand you a copy of your receipt when an order is delivered.
If you'd like to print a receipt from a previous order, please click on the “My Orders” tab and find the order you're looking for. Clicking the order will take you in the detail form there click on “Print Order” link on the top left-hand side to print the receipt.
How late can I make changes to an order?
Every order has a cut-off time of 24 hours before delivery time and date, Please check your confirmation email to find your order's cut-off time.
What happens if you substitute an item that's on special offer?
All our special discounts offers are subject to availability. However, if you order items that are on a multi-buy special offer and we're unable to deliver all of the Items you need to get the multi-buy discount, we will give you a pro-rata discount instead. It will be based on the price of the items we do deliver. Equally, if you order an item that's on special offer and we substitute it, we will give you a pro-rata discount on the substitute item based on its price.
Note: This only applies when items on offer are actually ordered but not delivered. If our website shows that an item on promotion is out of stock or does not allow you to order it, we won't be able to give you the compensatory discount.
Returns and Refunds
What is your returns policy for non-perishable products?
If you’re not happy with a non-perishable item, we will gladly refund it, please contact our Customer Service team as soon as possible. You can call us on 1844 FRESHIB or email firstname.lastname@example.org. Our Customer Service department will go through all the options with you and arrange your refund and return.
What is your returns policy for Pooja, Gifts, Kitchen Ware, Health and Beauty items?
You can request a refund on any product from these categories as well as you return these products with their original packaging and tags. We ask that you do not remove packaging and tags until you are sure you are keeping the items.
What happens if a non-perishable product is faulty?
Please call our Customer service team as soon as possible within 7 days of purchase on 1844 FRESHIB or email email@example.com, if you discover a product is faulty.
What is your returns policy for Frozen and Perishable products?
Our driver will go through your order with you when delivery arrives at your door step. If there’s anything you’re not happy with, please hand it back to driver and your refund will be calculated and will go back to your card. Store credit will be issue in case the card through which the payment was made is not provided. We do not take any return for frozen and perishable goods once you accepted the products from the driver.
How can I get a refund for damaged or missing items?
Please call our Customer service team as soon as possible within 24 hours of delivery on 1844 FRESHIB or email firstname.lastname@example.org, if items are damaged or missing from your order, you can request a refund within 24 hours of delivery.
How do I change my Shipping details?
Please go to “My Account” and click on the “Address book” on the left-hand side of the page. You can click on “change shipping address” and save it. You can save up to 3 additional addresses for your account and you can choose one of them as default shipping address by clicking the “edit address” and selecting the radio button “use as default shipping address” before you are saving the address.
Note: Order placed after changing shipping detail will go to new address; all previous order will go to old address.
What happens if I forget my password?
You can request the new password by clicking “Forgot your password” on the customer login screen. The new password will email to your register email account or call our customer service team on 1844 FRESHIB and they will be happy to help you.
How do you pack my groceries?
Your groceries are picked and packed by our team of Personal Shoppers, They are trained where to put them in bags to minimizing damage, product contamination and even the number of bags we use. If you have any questions or require more information, please call our Customer Service team on 1844 FRESHIB